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Adobe Acquires Day

Posted in Content Management, ECM, SharePoint, adobe, day software on July 29th, 2010 by Marko Sillanpää – Comments Off

Yesterday’s acquisition of Day Software by Adobe should not come as a surprise.  For those watching closely over the last seven years, Adobe has been trying to build their own Enterprise Content Management system.  Some would argue with little success.  What does come as a surprise is when.  In a time where the validity of [...]

Upgrading to SharePoint 2010

Posted in CMS, ECM, Enterprise 2.0, SharePoint, SharePoint 2010, WCM, Web Content Mavens on July 26th, 2010 by Pie – Comments Off

No, I haven’t converted into a SharePoint fanboi.  I am merely acknowledging that it is here to stay, at least for two more versions.  Realizing that, my company has been doing quite a bit of SharePoint work in the past few years.  We have recently been looking at SP2010 and just upgraded a customer to the new version.

This dalliance with SharePoint has not gone unnoticed by some people in the local area.  I was asked to co-present with Wyn Van Devanter to the Washington, DC Web Content Mavens group on what web managers need to know before making the move from 2007 to 2010.

I thought I would share my slides and offer a few additional notes for people.  For the record, Wyn tackled the first part of the presentation and I handled the second portion.  We could probably each speak to the other half, but we each presented to our strengths.

SP2010 Overview and Upgrade Planning

There were several discussions that spun out of the presentation.  I think the actual discussion was a lot more valuable than the presentation.

  • Competition: There was a discussion on competition.  If you stick to the public website , there is a wide selection in the WCM/CMS market.  If you look at the Intranet usage, you are really looking at some of the newer Enterprise 2.0 players that offer a broader set of capabilities.  The legacy competition, eRoom and Lotus Notes, each have their own issues in regards to they’re being long-term players.
  • Disclaimer: This is not an endorsement of SharePoint.  SharePoint is not designed for WCM.  It has a lot of requirements that drive other license revenue for Microsoft.  It has complexities and requires a Microsoft platform and .NET expertise.  That said, if you have SharePoint (MOSS) 2007, you are likely going to be on SP2010 in the near future.
  • Future of SharePoint: We had a fun discussion on this.  It is my opinion that this version of SharePoint will mark the peak of SharePoint’s popularity.  The next version will likely ride on the coat tails of SP2010.  After that, I believe SharePoint will fall into the legacy category.  It is simply too big to innovate enough to maintain a lead over a long period of time.  Someone new is likely to come in and supplant them.  Of course, even with this estimate, that is some time away.
  • SharePoint for WCM, Really?: Yes really.  While I have stated in the past that maybe SharePoint is not ideal for WCM, it doesn’t change the fact that people still use it for that purpose (at least the 2007 version).  They will likely continue to do so in the future as SP2010 is better suited to WCM than MOSS 2007.  The question you want to ask if someone proposes SP2010 for your website it this: What are you using for your website? Oh, and get references. Plural.

There were more, but these are the ones that I remember clearly and that aren’t covered in the slides and notes.  Feel free to drop questions.

References

These are the links from the Reference slide of the presentation.  I am providing them here for easy reference.

Good luck.

From Content to Cases

Posted in Case Management, Content Management, Documentum, ECM, Open Text, SharePoint, emc, ibm on June 8th, 2010 by Lee Dallas – Comments Off

Check out my guest post on the case management vs. content management debate on the Fierce Content Management site. Another post on this topic comning soon title: “Just what is a case anyway?”

Untangling SharePoint pricing & licensing for WCM

Posted in Blogpost, CMS, Microsoft, SharePoint, contract, prices on June 8th, 2010 by Peter Sejersen – Comments Off

SharePoint 2010SharePoint is a complex product with a complex pricing model. In an attempt to try to clear things up, I talked to Microsoft’s Subsidiary Product Marketing Manager for SharePoint, Åren Ekelund about how much SharePoint 2010 will cost in a web content management scenario.

Products such as Windows, Office and SharePoint are typically bundled, the different products have different license models and prices depend on your organisation’s license agreement with Microsoft. Customers can always contact a Licensing Specialist to figure out how much they actually pay for their Microsoft solutions. For web managers however, it can still be a challenge to figure out how big a part WCM is of the total bill. This is also the case for the recently released SharePoint 2010.

As with Microsoft Office SharePoint Server 2007 (MOSS 2007), many believe they have the licenses already as a part of their existing license agreement. If your organisation has a so-called Enterprise Agreement with Microsoft, Client Access Licenses (CALs) to SharePoint are indeed included. This means that internal users have access to SharePoint.

However, when it comes to web content management, you will have to buy additional licenses for the external facing servers. These vary widely in price depending on many factors, but here a few realistic indications:

  • Standard Internet Server: The price for a SharePoint 2010 Standard Internet server lies around EUR 5.500 – 9.500.
  • Enterprise Internet Server: The prise for a SharePoint 2010 Enterprise Internet server lies around EUR 20.000 – 32.000. The major extra features in the enterprise version include Access services, FAST search enhancements (note these also require a FAST server license), business intelligence, InfoPath Services & web analytics. You can see a detailed comparison of the editions here.

These prices are one-time expenses which you need to pay up-front for each server. If you choose to get an optional – but recommended by Microsoft – Software Assurance (SA), you will have to pay around 25% annually of the initial license price. Most significantly an SA will allow you to upgrade to new versions as they come out.

Note that many organisations will need several servers if they have significant web requirements (e.g. 2 front-end servers and a search server). UK SharePoint expert Ari Bakker has made some useful pricing examples for SharePoint 2010, which illustrate how much it will cost in both internal end external scenarios. As an example, Bakker writes that a large website on SharePoint with FAST search would cost EUR 82.000 (for 2 Enterprise servers and a FAST search server).

The best advice from Microsoft is to talk to your existing license partner in order to figure out how much your SharePoint projects will cost. Microsoft themselves will also be happy to answer any questions on pricing. As Åren said:

“SharePoint 2010 pricing can be hard to explain, but actual price quotes are easy to get via Microsoft or a licensing partner. We are always happy to help”

My advice is to contact Microsoft early on in any large project, before you decide on one system or license model over another. Many have burnt their fingers on SharePoint having thought that they didn’t need additional licenses. As a comparison, licenses for other .NET based systems such as Ektron, EPiServer and Sitecore start around EUR 30.000 – 40.000 for enterprise projects (see our CMS shortlist from 2009). So even if you have an Enterprise Agreement with Microsoft including SharePoint CALs, SharePoint might not be the cheapest option, if your WCM requirements are significant.

Thanks to Søren Laurits Nielsen, Kristoffer Munch, Niels Højdahl (@hoejdahl), Shawn Shell (@shawnshell) & Åren Ekelund for constructive input.

Sharepoint 2010 vs WCM Platforms

Posted in CMS, SharePoint, SharePoint 2010, Web Content Management, comparison, guest feature on June 2nd, 2010 by Indy Sawhney – Comments Off

Sharepoint 2010 has just been released and everyone is excited about the possibilities and the unique advantage it can lend to their business. Specifically, there has been a lot of talk about Sharepoint’s new web content management capabilities. A lot of folks are wondering if they could possibly use the new Sharepoint release as the technology stack to maintain both their enterprise collaboration needs and their corporate website. In this article, we will review the new Sharepoint 2010 web content management capabilities and how they may fit your organization’s strategic website objectives at this time.

Sharepoint Capabilities

Let’s begin our discussions by reviewing, at a very high level, what specific business problems Sharepoint was meant to solve.

Microsoft designed Sharepoint as a collaboration platform to address specific business needs, such as – Collaboration, Secure Portals, Data Integration, Document Management, Records Management, Search & Discovery…

Further to this, the platform offers robust APIs, which allow extension of the base platform to third party solutions that address specific business needs for corporations in the mid to enterprise markets.

Sharepoint is generally viewed in the market as an ECM (Enterprise Content Management) platform with enriched web editing capabilities. It has inbuilt support for collaboration, back office integration, secure role based access, workflows & business process automation, document indexing, search & discovery capabilities. Most of all it offers some capacity for consistent branding and layouts across the organization.

Microsoft SharePoint 2010 Core Components

read more

Axceler Introduces ControlPoint 4.0 to Manage Microsoft SharePoint 2010

Posted in Administration, Governance, SharePoint, collaboration, controlpoint, migration on June 1st, 2010 by PamFoote – Comments Off

New Release of Award-Winning SharePoint Administration Product Features Support for the Latest SharePoint Platform

WOBURN, MA– June 1, 2010 – Axceler,the leader in administration software for Microsoft SharePoint, today introduced release 4.0 of ControlPoint, the award-winning administration product for SharePoint and winner of the Best of Tech-Ed 2009 awards.  The new release 4.0 supports SharePoint 2010, demonstrating the company’s continued industry leadership in SharePoint administration and staying ahead of the needs of SharePoint administrators.  The new features in ControlPoint 4.0 were designed to improve administration of SharePoint 2007 and bring the same advanced capabilities and more to the SharePoint 2010 platform.

ControlPoint, the leading SharePoint administration product for Microsoft SharePoint and winner of the most recent Best SharePoint Product award, includes comprehensive permissions management, in-depth activity and storage analysis and the ability to measure performance of SharePoint environments against governance policies.  Axceler ControlPoint also gives administrators complete control over the configuration and deployment of their SharePoint environments.

ControlPoint 4.0 will be available this month, fulfilling Axceler’s commitment to releasing a SharePoint 2010 version of ControlPoint within 60 days of Microsoft’s RTM of the new platform.

read more

CenterStage, the Latest ex-Collaboration Tool from EMC

Posted in CenterStage, Documentum, EMC World 2010, SharePoint, SharePoint Repository Services, eRoom, emc on May 14th, 2010 by Pie – Comments Off

I had a mission at Momentum this year that I had to perform for some of my eRoom clients.  I had to determine the viability of CenterStage as a replacement for eRoom.  Two facts answered my question:

CenterStage 1.1 is scheduled for GA in Q4.  Calendars are a year away.

Really?  Where have I heard that before?

That’s All Folks!

image After I learned the above facts, I made the following announcement on Twitter:

Everyone take a moment to mourn the passing of #eRoom & #Documentum as a collaboration tool provider.

Needless to say, it turned some heads.  There is one good spin…the release date for 1.1 hasn’t shifted, it is still Q4.  Just don’t ask which Q4.  It is like the developer that keeps telling the PM that they will be done in 2 weeks.

There is no way I can look my eRoom clients in the eye and tell them that they should wait for CenterStage if they want to launch a new initiative.  Even if I believe in the roadmap, why should they believe in it?  Given the focus on Case Management, how can we even be sure that the CenterStage will continue to receive the proper funds and staffing to meet all the goals.

Two years ago, CenterStage was awesome and was heralded as the replacement for eRoom.  Here we are, two years later, and we don’t have data tables and calendars yet.  We are still on version 1.0, though we did get a service pack in there.

Why did this happen?  They were probably a little aggressive two years ago, but still, there had to be some continuing issues with implementing the features in the Documentum repositories object model in a manner that was efficient.

I bet all those architectural problems could have been solved with xDB.  Just a guess.

So what to do now?  While CenterStage is separated from the platform, as it should, the product isn’t being innovated like it should be as part of a more focused development team.

As far as I am concerned, EMC is currently not a provider of collaboration solutions.

Repository Services for SharePoint, EMC’s One Play

Meanwhile, did anyone notice a little announcement from Redmond on May 12?  Apparently there is an earth-shattering, world-saving, product out from Microsoft.  You may have heard of it, SharePoint 2010.

Last I checked, EMC has some decent products that work with SharePoint.  One has been out for over a year and already works with SharePoint 2010, the poorly named “EMC Documentum Repository Services for Microsoft SharePoint”.  For the rest of this post, we are going to call it Dave.

Dave is pretty good.  It allows you to put the power of Documentum behind SharePoint.  Dave has a few functional weaknesses, but it is ahead of all the other competitors in regards to capabilities and the larger ones are being addressed.

Seems to me that SharePoint may be a good collaboration tool to use with Documentum.

Of course there are the headaches of managing two infrastructures and all of that storage.  Now if only Dave could work by talking to a Documentum instance in the public cloud.  Man, that would make my life easy and make Dave an easy sell to customers.

On the Plus Side…

Well, there are two good things to come from all of this:

  1. I don’t have to worry about writing a complete CenterStage-SharePoint analysis anytime soon.
  2. At least EMC can use all of that CenterStage code to replace Webtop.

Webtop is on a perpetual lifetime contract with EMC, but I can see CenterStage in place to replace it and become their default cloud interface.

I figure given the current focus, CenterStage should be mature around the same time the Content Server is ready for the cloud.

The only question is if I’ll have retired by then.

EMC World 2010: Rationalizing SharePoint and Documentum, When Should I Use What?

Posted in Documentum, EMC World 2010, SharePoint on May 12th, 2010 by Pie – Comments Off

Capgemini presented an interesting topic on SharePoint and Documentum, focusing on when to use each.  I was attending another session at the time, but Chris Campbell has once again shared his notes with us.

Topics

  • Basis of understanding
  • History
  • What products make up the integrated approach
  • Rationalizing the product portfolios
  • Enterprise records management question
  • What Capgemini has learned from customer engagements
  • Which product(s) do I use for what purpose?

Only one person attending session was using only SharePoint as a repository.

Basis of understanding

  • 5000+ MS practitioners across the globe
  • 300+ ECM implementations in past 5 years
  • 2009 EM CM&A Global SI Partner of the Year
  • MS Global Partner of the Year
  • Large application outsourcing operations
  • We actively research best of breed ECM solutions for our clients and ofcus on the SharePoint and EMC platforms globally.

History

SharePoint – User Interface Back

  • First version was a basic document library
  • Driven from the beginning to seamlessly integrate with office and the OS
  • Added collaborative functionality and basic document management functionality
  • Evolved to include web content management functionality
  • Evolved to include records management functionality
  • Partnerships for core repository services such as BPM, imaging, archiving and reports management

EMC – Repository Forward

  • First version released in early 90s without a user interface
  • Developed large installed base in regulated industries
  • Acquisitions targeted additional repository functionality and best of breed enterprise archival tools for reports, imaging, ERP data, and customized correspondence
  • Focus on continued development of archival back end
  • Power user process management interface
  • Integration with MS SharePoint for user interface and collaboration.

Slide on User Interface Functionality View

Capgemini POV:

  • SharePoint 2010 has commoditized web content management and added social media interaction
  • Records Administration is a much larger question than the interface
  • EMC continues to move towards the ”Power user” applications and interfaces
  • EMC is opportunistic about social media

Document Management Collaboration WCM Records Management Social Media Image Capture DAM Correspondence Admin Biz Process
SP 2007 Enterprise Ent Basic Basic
SP 2010 Enterprise Ent Ent Ent Ent
EMC Enterprise Ent Ent Ent Basic Ent Ent Ent Ent

Repository functionality view

Capgemini POV:

EMC covers the full ECM repository stack

MS focuses on certain ECM functionality takes a little ground with each release

MS will likely never offer full repository functionality; it’s not their focus

Hybrid solutions are required for full ECM repository functionality

SP lacks federated records mgmt.., enterprise archival, renditional mgmt., image mgmt. correspondence mgmt., process mgmt.

SP full with document mgmt. “quickflow workflow”, enterprise records mgmt., enterprise scale* with caveat

EDRSMS (Repository Services for MS SP)

Usability

  • 100% transparency to SP users, processes and ‘add-ons’

Compliance

  • Repository of record
  • Common Policy Management
  • Long-term retention
  • Expunge

CM Integration

  • SP content in EM processes
  • Repurpose/reuse SP content

Operational

  • Improve SQL Server manageability
  • HSM
  • De-duplication
  • Fragmentation control

MyDocumentum for SharePoint

  • Navigate Documentum “library”
  • Multi-library support
  • Add update and view content
  • Expose advanced ECM features via configuration

SourceOne Archiving for MS SharePoint

Ability to manage SP data sources

Comprehensive archiving of SharePoint content

  • Libraries (documents, pictures, forms, wiki)
  • Lists (discussion boards, calendar, tasks, contacts)

Policy management

  • Unified policy management
  • Integration with EMC SourceOne infrastructure

Where do the product portfolios fit?

Capgemini POV:

  • Utilize SourceOne for Archival of standalone SharePoint environments
  • Leverage EMC for process management, image capture, enterprise RM and/or customer correspondence management
  • SharePoint for collaboration, portal, web 2.0, user interface

Capgemini ECM Rationalization Playbook

SP 2010 Hybrid EMC
No EMC storage Mixed storage EMC storage environment
Smaller overall repository < 100 GB Larger overall repository > 100 GB Need for massive file volume scale 5 TB and up
Basic workflow requirements EMC Documentum deployed Complex records management
Web content management and document management needs only An enterprise file plan defining many records types Complex records and management requirements
All of my unstructured content is in a single repository ready for migration Multiple systems containing content defined as a record Complex document level security
No requirements to map unstructured content growth to a hierarchical storage plan Mixture of collaboration and process focused business apps Complex process focused business applications
Collaboration focused business Mixture of ad-hoc and compliance oriented content Many regulatory agencies to satisfy
Need for digital asset management, storage management archival management Large scale imaging requirements
Heavy hierarchical storage and archival management requirements

Capgemini Reference Integrated Architecture

  • Client (MS Office, Web Browser, Outlook, Windows Mobile, Explorer SP Designer)
  • Presentation – (.Net Framework…)
  • Platform – Applications – EMC Storage – Infrastructure & integration
  • OS System (windows, Linux, Unix server)
  • Collaboration connection needs to be connected to the overall enterprise architecture to support effective collaboration

Records Management Question

SP 2010 Records Center can be an enterprise solution for records/retention management, but there are serious challenges:

  • Lack of federated RM functionality requires all content to be migrated into SP so that it can be managed as a record
  • Unproven for management of large/complex fileplans
  • Multiple Records admin interfaces may need to be deployed if SP is to be the RM system of record

EMC Document offers full enterprise RM functionality

  • Includes federated RM to manage content as records in alternative repositories
  • Tools for record discovery are a key part of implementation
  • New functionality coming in v6.6 allowing content to be pushed to Documentum (by Repository Services product) upon SP metadata change.

Capgemini POV:

  • Leverage EMC as system of record for enterprise RM
  • Leverage SP for ‘pre-record’ repository
  • Build a RM strategy focused on managing records ‘in place’ without migration
  • Large scale ($$$$) migration effort required to facilitate SP as the system of record for RM
  • Do NOT pursue solutions with multiple records admin tools

ROI question on hybrid environments

Three main points to consider:

Software and Infrastructure costs

  • Although buying software both from MS and EMC is more expensive up front, long term savings in storage costs, database licensing and labor costs will catch up quickly
  • Operational data suggests 12 month break even inflection point on hybrid solution depending on growth curve of SP installation
  • If you own EMC storage, there are cost efficiencies associated with buying all your storage and complimentary applications from a single vendor

Enterprise Records Management

  • Using SP as the system of record of records management requires all content to be migrated into a SP site; this is generally cost prohibitive
  • Running a hybrid solution allows EMC to be the system of record for records management allowing for RM across repositories w/o migration

Application specific functionality

  • SP requires add-on products for imaging, digital asset management, process management, correspondence management, rendition management, and enterprise archival
  • Buying these products is cost prohibitive

Slides on consulting examples

Closing Take: When What Where?

For customers running SP and EMC already

  • Use EMC as the system of record for enterprise records management ot avoid massive file migrations
  • Leverage emc as single vendor approach for complimentary application specific functionality (and possible storage) imaging DAM correspondence management, process management rendition management and enterprise archiving.

EMC only

  • Heavy compliance or process focused applications
  • Large scale archival requirements
  • Regulated industries, Life sciences, financial services, health care)
  • ECM requirements driven by legal department

For MS shops running SharePoint only

  • Migrate or noting approach to RM needs to be considered carefully
  • Do not use SharePoint as an enterprise archive; it wasn’t designed to do that
  • Keep files out of SharePoint, utilize ECM SourceOne archiving for SharePoint

For more on this presentation, read Andrew Chapman’s blog post on the session.

Disclaimer

All information in this post was gathered from the presenters and presentation. It does not reflect my opinion unless clearly indicated (Italics in parenthesis). Any errors are most likely from my misunderstanding a statement or imperfectly recording the information. Updates to correct information are reflected in red, but will not be otherwise indicated.

All statements about the future of EMC products and strategy are subject to change at any time due to a large variety of factors.

EMC World 2010: Documentum Clients Overview, The New Face of ECM

Posted in Documentum, ECM, EMC World 2010, SharePoint on May 11th, 2010 by Pie – Comments Off

Lance Shaw is going to present on the Documentum clients.  Last night, I was told repeatedly to come to this session to learn more about the non-Case Management.  I was actually coming anyway, but let’s see what happens.

  • Stats:
    • Every 18 months, the amount of information doubles.
    • 32.1 billion on governance and compliance activities in 2008
    • 72% will increase spend on ECM in 2010 (IDC)
  • Says ECM has changed (um yeah)
    • Accelerated Info Growth
    • Compliance Complexity
    • User Expectations: User acceptance is critical
  • IT knows who the users are, but not how they use tech
  • Hitting Mark’s point of having content your way
  • My Documentum suite of products (Not just re-branded)
    • For Desktop (formerly File Share Services): good for Macs
    • Office Integration
    • For SharePoint (This is the web-parts based product)
    • For Outlook (replacing Documentum Client for Outlook)
    • Offline
    • For Desktop
      • CenterStage integration
      • Adding: Mas OS 10.6 support, 64-bit environments, Search
    • For SAP
  • Goal is right features for the right interface.
  • CenterStage is the non-”My Documentum” client
  • Federated policies /RM to reach out to other systems (wow, logos from other companies)
    • Provides common information infrastructure
  • IRM Solutions are not in the roadmap for the Offline Client. They need more use-cases. (If you have a business case, ad a comment)

Love Lance, fun guy and entertaining. Not much new since last year, except many of the products are either now out or almost out.  Last year, they were heavy in the limited release black hole.

Search Server is next, after some caffeine.

Disclaimer

All information in this post was gathered from the presenters and presentation. It does not reflect my opinion unless clearly indicated (Italics in parenthesis). Any errors are most likely from my misunderstanding a statement or imperfectly recording the information. Updates to correct information are reflected in red, but will not be otherwise indicated.

All statements about the future of EMC products and strategy are subject to change at any time due to a large variety of factors.

The Problem With “E” in ECM – Part III – Why “C” is the new “E”

Posted in Content Management, ECM, SharePoint, cloud, emc on May 11th, 2010 by Lee Dallas – Comments Off

This is the third and final post in the Problem With “E” in ECM Series. In the first I outlined why “E” representing enterprise has lost its meaning and usefulness when discussing content management in all its flavors.  In the second installment I discussed how SharePoint has captured the ECM market as we knew it. In the [...]