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Google – The New Citizen Engagement Portal

Posted in COI, Central, Citizen, David, David Pullinger, Engagement, New, Office, Portal, Pullinger, Search, Today, UK, Uncategorized, government, information, meeting, policy, strategy on March 1st, 2010 by Persuasive Content – Comments Off

Recently I was fortunate enough to meet with David Pullinger from the UK governments Central Office of Information (COI), who are driving our government’s citizen engagement strategy  and mandating the policy around which government must adhere to.
It was an incredibly absorbing meeting as we took a fast ride around all elements of where a citizen [...]

























Speed up customer service with Document management

Posted in Business, Document, Document Management, Management, Office, Search, customer support, everything, guest feature, information, information system, order, time, world on December 18th, 2009 by in111 – Comments Off

The fast paced world of business requires you to move with it and keep up with the demands of customers who want everything immediately. This means that everything in your office must (if possible) be automated in order for your staff to act swiftly and efficiently.

One of the aspects of your business that you need to invest in to improve processes is document management. Manual ranking and filing of paper documents is time consuming and many business these days invest in electronic document management to help them efficiently manage their files and in turn act on customer demands speedily.

Electronic document management systems, such as those provided by Invu, is not only about instantly retrieving information but it also allows you to text search the actual body of a document together with the title. And what’s even better about it is that it actually highlights the search terms you need so you can go directly to the information you want-therefore saving time spent searching for documents especially when your in a hurry.

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