Faster, Cheaper, Better: Recycle Meaningful Information to Deliver Incomparable Student Services
Posted in College, Content Management, ECM, business process management, education, guest feature, information technology on August 25th, 2010 by jthumma – Comments Off
Humans have hunted from the earliest times. Maybe that’s why we often accept the burdensome quest for information. We’re accustomed to the chase—even fooled into thinking we’re doing something valuable. Yet time lost in pointless pursuit means something is sacrificed. In the case of college enrollment, a drawn-out chase can mean losing top candidates to other institutions and ending up with a mediocre catch.
During peak season, enrollment office employees frenetically pursue information and answers, compiling scattered documentation in the hope of making quick, prudent decisions. Admissions, student aid, registrar, scholarship committees and other areas each have separate forms requiring distinctive information.
Yet as each department collects what it needs, useful information that could be shared is often requested again…and again. Information that could move decisions forward sits idle, garnering little or no attention.
Regrettably, as processes are deferred, institutions risk losing top candidates to other institutions.
Make informed decisions, quickly
Whether we’re considering undergraduate or graduate admissions, student financial aid, scholarship applications, or faculty search, the overriding goal is to garner and retain top people. Even though roles and responsibilities differ among departments, most draw vital information from transcripts, applications, test scores, essays, and references. Often, specific data found on forms is valuable in multiple places. Unfortunately, departmental software systems that store this precious information create data silos, resulting in information that is unknowingly collected multiple times for varying purposes.
Gathering information several times—even if it’s done efficiently—wastes resources, results in redundancy, generates errors, and causes delays.
Why not re-use your information to satisfy current needs and anticipate what lies ahead? Enterprise content management (ECM) and business process management (BPM) software, integrated meaningfully with your business systems, redefine efficiency. By centralizing and securing access to content, then pushing and pulling information wherever it’s needed according to your pre-set business rules, ECM and BPM free your staff to work efficiently and focus on the services for which they were hired.

